Terms & Conditions

Terms + Conditions

Who are we

We are WUNDER DUDS LIMITED, a company based in England + Wales.
Our company registration number is 12713224.
Our registered address is 89 Cole Park Road, Twickenham, UK.
Throughout this Terms + Conditions document we will be referring to Wunder Duds when we use the words ‘we’, ‘us’, ‘our’ or ‘Wunder Duds’.

What these terms cover.

We recommend you learn about WUNDER DUDS policies before you list or buy an item.
This policy sets out your rights and responsibilities when you use wunderduds.com, so please read it carefully.
By using our platform, you agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, please discontinue use.

Privacy

Like other online sites, Wunder Duds collects personal info from you. We also take your privacy seriously.
Please take a moment to familiarise yourself with how we use your data by reading through our Privacy Policy.

The PayPal Privacy Policy available on the PayPal website also applies. This sets out how PayPal collects, retains, processes, shares and transfers your personal data when you use PayPal’s services. 

Services

Wunder Duds provides an online platform for individuals to buy and sell children’s preloved clothing shoes and accessories starting at Preemie size and up to age thirteen years.

Setting up an account

Whilst Wunder Duds is a site for buying and selling children’s preloved clothing, shoes and accessories, persons under the age of 18 are not permitted to register for an account.

To use Wunder Duds services, you must register with us and set up an account with a username and password.
You are responsible for maintaining the confidentiality of your login details and any activities that occur under your Account.
If you have concerns your Account may have been misused, please contact us at hello@wunderduds.com .

By using the Site, you represent and warrant that:

(1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary

(3) you have the legal capacity and you agree to comply with these Terms and Conditions;

(4) you are not under the age of 18

(5) you will not access Wunder Duds platform through automated or non-human means, whether through a bot, script, or otherwise;

(6) you will not use Wunder Duds for any illegal or unauthorised purpose;

(7) your use of Wunder Duds will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Wunder Duds platform (or any portion thereof).

Content

By uploading your content to the Wunder Duds platform, you grant Wunder Duds Limited a worldwide, royalty free, non-exclusive, sub-licensable and perpetual license to use, display, copy, store, modify, distribute, transmit, re-format, publish and otherwise exploit in any manner for the purposes of providing our services. Wunder Duds do not claim any ownership to your content, but by uploading your content you grant us permission to use it to help the operations of our business. Our right to use your content does not in any way affect your privacy rights.

Use of marketing photos from other websites without the owners permission is strictly prohibited. This would be a copyright breech and would infringe on the intellectual property rights of the owners. Use of marketing photos from other websites would not show the current condition of your item accurately. Uploading such imagery would result in your item being removed.

Wunder Duds strictly prohibits the use of photos with children in them.
Please only share photos with your products in them. Should a listing be uploaded with a child included, this will be removed.

We do not check or moderate any User Content before it is added to the Platform by users. We may later check, moderate, reject, refuse or delete any User Content if we think it breaks any rules of acceptable use.

You agree that you will not post, upload, publish or submit any content that is abusive, fraudulent, false, misleading, threatening, defamatory, obscene, vulgar, or otherwise offensive.

Payments

Wunder Duds allows users to buy and sell children’s preloved clothing, shoes, and accessories.
Payment transactions may only take place via Stripe, our third party payment provider. To ensure payments are sent and received a Stripe Connect account must be set up and verified.

To safeguard our users, and ensure users are covered by Buyer + Seller Protection, you will not request, accept or make any payment outside of the Wunder Duds platform or make direct arrangements to use a payment method other than the payment methods offered via Wunderduds platform.

Any purchase or agreement of sale is solely between the Buyer + Seller. Sellers have, at all times, total discretion to set their own prices. 
Any complaints or questions related to a Sale Item should be directed to the seller.

Seller Fees

There are zero selling fees when listing and selling items with Wunder Duds.
When using Wunder Duds consignment services, the seller will pay Wunder Duds a commission fee of 40% on the total transactional amount.

Buyer Protection Fees

Buyers are charged a 15% fee on top of the purchase price of the Item. The total amount of the fee is shown to the Buyer at the checkout before the completion of the order .

Shipping

The Seller is responsible for the shipment of the sales item to the Buyer.
To be eligible for Seller Protection, a tracked shipping option should be used; digital or physical proof of postage should also be saved.

Wunder Duds set a minimum rate for shipping at £3.20
Wunder Duds set a maximum rate for shipping at £6.00
Delivery is FREE for sales over £50 when buying from one Seller.
Free Delivery is not available when items are combined from multiple Sellers.

Sellers can override these prices by setting their own shipping fees when listing their items.

Returns

Before buying an item, it’s advisable to check the Seller returns policy.
If your item doesn’t match the listing description or doesn’t arrive you can return it to the Seller for a refund.
Please contact the seller directly to initiate this.

If the item you purchase is the wrong size or doesn’t suit your child, you are not eligible for a refund.
If this happens, you may re-list it on Wunder Duds.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Contact the Seller within 14 days of delivery. Return items within 30 days of delivery.

Disputes

If you find yourself in a dispute with another User, we encourage you to first resolve any issues between yourselves, the Buyer + Seller.
If users are unable to resolve issues relating to a sale, a purchase, did not receive the goods or the item is not as described you can open a dispute with Wunder Duds.

Trust + Safety

Wunder Duds prohibits the use of photos with children in them.
For child safety reasons, please only share photos with your products in them. Should a listing be uploaded with a child included, this will be removed.

Prohibited Activities

  • Counterfeit, fake, replica products are illegal and are strictly forbidden from the Wunder Duds marketplace. An example of this would be, a piece of clothing, shoe or accessory with the name of a brand e.g Levis that wasn’t made by Levis.
  • Listing products which blur or hide any flaws or brand labels
  • For hygiene purposes, used underwear is not allowed to be sold. Examples include, underwear, briefs, boxer shorts, nappies.
  • Use of marketing photos from other websites without the owners permission is strictly prohibited. This would be a copyright breech and would infringe on the intellectual property rights of the owners. Use of marketing photos from other websites would also not show the current condition of your item accurately. Uploading such imagery would result in your item being removed.
  • Requesting, accepting or making any payment outside of Wunder Duds Marketplace platform. If you do so, you (i) accept all risks and responsibility for such payment, and (ii) hold Wunder Duds harmless from any liability for such payment.
  • It is prohibited to use photos with children in them.
  • All items promoting, supporting or celebrating hatred, violence, racial, sexual and/or religious intolerance or organisations with such views are strictly forbidden.

Termination

If you decide to terminate your account, can no longer agree to these Terms of Service or any changes made to the Terms of Service, please contact us at hello@wunderduds.com from the email address linked to your account and ask us to deactivate your account.
Where such request comes from someone who is not the account holder, we will ask you to provide proof of identity and your relationship to the User in question, along with any other documents we may require.

We may terminate or suspend your account (and any accounts Wunder Duds determines are related to your account) and your access to the Services should we have reason to believe you, your Content, or your use of the Services violate our Terms.

Wunder Duds reserves the right to change, suspend, or discontinue any of the Services at any time, for any reason, without notice and without any liability to you.

Amendments to these terms

From time to time, Wunder Duds may update these Terms.
We reserve the right to change, modify or update these Terms for any reason at our sole discretion. We will provide you with notice of the modifications, and changes will be effective immediately unless otherwise stated. Please take the time to familiarise yourself with any updates, this way you can decide whether you still want to continue using our Services.

Contact

If you have any questions regarding Wunder Duds platform or these Terms of Service, or in the event you may have any complaints you can contact us at:

hello@wunderduds.com

Registered in England + Wales
Registered No: 12713224

Date of last revision: 1 October 2021